Decision details

RESOLVED:

That Cabinet:

1)    Notes the annual update, as set out in the report;

2)    Agrees to continue delivery of the Digital Strategy 2024-27, and endorses the next steps set out in paragraphs 59 - 62;

3)    Agrees to extend the existing delegated authority from Cabinet on 10 October 2024 into 2026/2027, which provides for the Chief Operating Officer to implement the Digital Strategy, agree project variations, incur capital expenditure within approved budget and make all necessary procurement decisions, in consultation with the Corporate Director of Finance and Cabinet Member for Finance & Transformation;

4)    Agrees to a further annual report in a year’s time, setting out progress on the Strategy and delivery of savings targets, seeking agreement to the programmes and projects for the upcoming financial year and seeking further delegated authority if required.

Reasons for decision

The Cabinet Member for Finance and Transformation presented an update on the Council’s digital strategy, highlighting significant progress in modernising systems within a large and complex organisation with many legacy platforms.  A key public outcome was the launch of the new Council website, offering improved navigation and accessibility. Work was also underway to integrate back-office processes so that digital service requests were actioned seamlessly, reducing manual handling and improving efficiency. This transformation was expected to deliver cost savings and faster services for residents.

The Cabinet Member noted that a Local Government Association peer review had praised strong leadership and solid policy foundations, and Government recognition of good practice was recorded in the report. Next steps included accelerating digital transformation, strengthening digital inclusion, embedding technology into adult care services to support independence, and enhancing collaboration with technology partners to achieve better integration and value. It was explained that the ultimate goal was a single, unified view of each resident’s information to improve service delivery.

The Vice-Chair commended the comprehensive report, noting that it clearly set out achievements and future ambitions to modernise the Council’s operations and praised officers for their work.

Alternative options considered / risk management

None.