Agenda and minutes

Apologies for absence had been received from Councillors John Riley, Tony Burles, Phoday Jarjussey and Michael White.  Councillors Ray Graham, John Oswell, Jazz Dhillon and Shehryar Ahmad-Wallana were present as substitutes.

RESOLVED:  That all items of business be considered in public.

RESOLVED:  That the minutes of the meeting held on 15 March 2017 be agreed as a correct record.

Central & North West London NHS Foundation Trust (CNWL)

Ms Kim Cox, Hillingdon Borough Director at CNWL, advised that the Trust's Quality Priorities for 2016/2017 had been: patient and carer involvement; and staff engagement.  CNWL wanted patients and their carers to be actively involved in their care or treatment so that they felt informed and felt that their care or treatment helped them to achieve the health outcomes which mattered to them.  To achieve this:

·         the Trust Board had made a public commitment to the #hellomynameis... campaign in September 2016 and 89% of teams had volunteered to sign up.  It was noted that, whilst more staff had adopted the approach, this had not yet been formalised.  It was suggested that, as this was a best practice approach, it should not be voluntary and all staff should be required to participate.  Ms Cox would take this suggestion back to the Board;

·         Carers Week celebrations had been organised by the Carers Council with 200-300 people taking part;

·         a Trust wide Patient Reference Group had been set up to bring together patient representatives, Governors and Healthwatch members.  In addition, the Hillingdon Service User Group, which was chaired by a local service user, had been developing a newsletter regarding the performance of services;

·         patients and carers were being trained to participate in the Trust's recruitment and selection process.  Interviewers were provided with interview training and met with the chair of the interview panel to go through the job description and interview questions.  They were then involved in the decision making process and were invited to a subsequent feedback session; and

• Peers Support Workers had been introduced and were working on inpatient wards and with CPH services.

The response rate for the Friends and Family Test (FFT) across the Trust had increased by 150% on the previous year with satisfaction rates remaining above 90%.  However, the response rate in Hillingdon had not been high from mental health (MH) and CAMHS service users.  Service users were regularly asked to complete questionnaires throughout their treatment and Ms Cox felt that this low response rate might be as a result of feedback fatigue.  To try to improve the response rate, service users had been involved in redesigning literature in an easy read format. 

A Community Physical Health (CPH) survey had been undertaken in the last year.  Hillingdon's results from this survey put it in the top 10% nationally.  However, it was recognised that CPH services did not face the same challenges as MH services.  Furthermore, Hillingdon received more complements and a lower complaints rate in relation to MH than any of the other authorities covered by CNWL. 

The CPH Service annual patient experience survey 2016 found that:

•         2,613 patients responded which was a 29% response rate (this was an increase on 2015);

•         93% of respondents stated that their overall experience of service was excellent, very good or good (94% in 2015);

•         87% of respondents were likely to recommend  ...  view the full minutes text for item 44.

Consideration was given to the Committee's Work Programme for 2016/2017 and the draft Work Programme for 2017/2018.

RESOLVED:  That the Work Programme report be noted.