Decision details

Contract: Software Support and Maintenance for the Council's Revenues, Benefits and Housing systems

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes




That the Cabinet:


1.            Accept the direct award from NEC Software Solutions UK Limited via the RM3821 DAS Framework for the provision of hosting, support and maintenance of the Council’s revenues, benefits and housing systems to the London Borough of Hillingdon for a three-year period from 1 August 2022 to 31 July 2025 and at the cost of £1,688,800.


2.            Note the provision to extend the contract for a further two-year period, with an aggregate estimated cost for the full five years of £2,803,800 (subject to RPI uplifts in years four and five, and delegate approval for any contract extension to the Leader of the Council and Cabinet Member for Corporate Services, in consultation with the Corporate Director of Central Services.


3.            Notwithstanding the decisions above, agree that should opportunities arise to provide greater value-for-money in respect of the provision of the Council’s technology systems in the intermediate period of the contract, that the Corporate Director of Central Services, in consultation with the Leader and Cabinet Member for Corporate Services, be authorised to negotiate and agree with the provider alternate contractual arrangements.


Reasons for decision


Cabinet made decisions regarding the award of a contract for the provision of hosting, support and maintenance of the Council’s Revenues, Benefits and Housing systems. The Cabinet Member for Corporate Services noted that this would ensure continuity of business critical applications for key services to residents, whilst also taking into account future circumstances or opportunities for the provision of Council services.


Alternative options considered and rejected


Cabinet could have recommended a full tender exercise takes place, but due to the specialised nature and complexity of the current applications and their integration with other systems, this was not deemed feasible at the current time.


Relevant Select Committee

Finance & Corporate Services

Expiry date for any scrutiny call-in / date decision can be implemented (if no call-in)

5pm, Friday 24 June 2022

Officer(s) to action

Helen Vincent

Jo Allen


Central Services




Whilst the Cabinet's decisions above are always made public, the officer report relating to this matter is not because it was considered in the private part of the meeting and contained information relating to the financial or business affairs of any particular person (including the Authority holding that information) and the public interest in withholding the information outweighed the public interest in disclosing it in accordance with Section 100(A) and paragraph 3 of Part 1 of Schedule 12 (A) to the Local Government Act 1972 (as amended).


Publication date: 17/06/2022

Date of decision: 16/06/2022

Decided at meeting: 16/06/2022 - CABINET

Effective from: 25/06/2022

  • Restricted enclosure  View reasons restricted