Issue - meetings

Parking and Modern Technology - Delivery Drivers


Meeting: 15/02/2023 - Residents' Services Select Committee (Item 57)

57 Parking and Modern Technology - Delivery Drivers pdf icon PDF 584 KB


Roy Clark, Head of Parking Services, presented the report. Members were informed that, in 1994, parking enforcement powers in London had been transferred from the police to local authorities. Hillington Council's parking enforcement service had been outsourced in August 2003 and the current contract was with APCOA Parking Limited. There were currently 22 separate Civil Enforcement Officer (CEO) deployment beats used by APCOA across the Borough - some areas were patrolled on foot and others by moped or car.


In terms of technology, the CEOs used handheld computers which recorded all the evidence and generated a ticket. The PCN ICT processing system included an option to enable the motorist to log in online and see the evidence that the CEO had collected and to then make a payment or submit an appeal. A frequently asked questions section highlighted how successful an appeal was likely to be; however, even if it was unlikely to be successful, the motorist was not restricted from submitting an appeal. The PCN ICT processing system was due to be further enhanced over the summer of 2023 with a chatbot being introduced to assist motorists. The Council had also included QR codes on the PCNs to enable motorists to access the website more efficiently.


Members were advised that the Council also used unattended CCTV cameras to undertake enforcement of some parking and moving traffic contraventions. A virtual parking permit system had been introduced which meant that a paper permit did not need to be displayed. This was a much quicker and easier process and residents could apply online. Approximately 50% of permits were currently virtual; however, a paper-based system was still available to residents who preferred not to use the online system.


It was confirmed that the hand-held computers used by CEOs included a GPS tracking system so CEOs could request help if needed - verbal and physical attacks were an issue at times. ANPR was used in private car parks for management purposes. All deployed CEOs were required to wear body worn cameras which had to be switched on during their patrols for their safety. These body worn cameras had become instrumental to enforcement to verify complaint allegations against CEOs and provide evidence to the Police.


A cashless parking payment system or mobile phone parking system was due to be introduced across the Borough shortly. This system would be tested prior to roll out and would mean that people would no longer need to display a ticket. However, the more traditional paper ticket would still be available.


With regards to delivery drivers, Members heard that, since the pandemic, the proliferation of delivery drivers had caused parking problems across the Borough.  Most delivery drivers were no longer linked to one shop and were now generally self-employed or worked for nominated delivery companies. This had resulted in large numbers of delivery drivers parking illegally whilst waiting for a delivery job to be received and numerous complaints had been received about them causing congestion and being intimidating to residents  ...  view the full minutes text for item 57