Venue: Committee Room 6 - Civic Centre, High Street, Uxbridge UB8 1UW. View directions
Contact: Charles Francis 01895 256454
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Apologies for Absence and to report the presence of any substitute Members Minutes: Cllr David Benson substitute Cllr Wayne Bridges
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Declarations of Interest in matters coming before this meeting Minutes: Cllr Peter Kemp declared non-pecuniary interests as a member of the Board of CNWL and as a member of Trustees of Hillingdon MIND
Cllr Mary O’Connor declared a non-pecuniary interest as the Chairman of Hillingdon MIND
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To receive the minutes of the meeting held on 9 October 2012 Minutes: The minutes of 9 October 2012 meeting were agreed as a correct record |
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To confirm that the items of business marked in Part I will be considered in Public and that the items marked Part II will be considered in Private Minutes: All items were considered in Part 1 with the exception of Item 5 which was moved into Part II
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Adult Community Mental Health Services - Witness Session 3 Minutes: This Item was considered in Part 2 as it contained ‘information relating to an individual’.
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Annual Complaint Report 2011/12 for Social Care, Health and Housing Minutes: The Head of Performance and Intelligence ASC,HH introduced the report. The Department aimed to resolve problems raised by residents at the earliest opportunity and to learn positively from mistakes.
It was noted that the number of housing complaints had fallen from 166 in 2010/11 to 159 in 2011/12. In comparison with the number of adult social care complaints had increased from 51 in 2010/11 to 69 in 2011/12. Officers explained that this was in part, to a review of care packages that took place during 2011/12 which resulted in a number of clients being dissatisfied with their offer.
During 2011/12, 15 complaints progressed to Stage 2 of the complaints procedure and four complaints progressed to Stage 3 of the complaints procedure which compared favourably with 2010/11 (4) and 2009/10 (3).
Other actions to improve services and customer outcomes included: improving customer care and communications issues (including reviewing written communications to customers), specific targeted action and visits to care providers and improved monitoring within Hillingdon Homes of their contracts.
Members made the following comments:
Resolved – That the report be noted |
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Minutes: The Telecare and Re-ablement Project Manager introduced the report and provided an update on the progress of the Committee’s recommendations from their 2010/11 review.
The following points were noted:
Evidence of savings achieved to date
Resolved –
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Minutes: Reference was made to the work programme and timetable of meetings.
With reference to 4 December 2012 meeting, the Committee agreed to move this to 11 December 2012.
Resolved –
That the report be noted.
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Additional documents: Minutes: The Committee considered the Forward Plan from November 2012 to February 2013. Resolved -
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